Your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order. To qualify, items must be unused, in their original packaging, and accompanied by a proof of purchase such as an order confirmation or receipt.
To initiate a return, please contact our customer service team with your order number and reason for return. Once your request is approved, you will receive instructions on how to ship the product back to us. Please note that return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective items).
Once we receive and inspect the returned item, we will notify you about the status of your refund. Approved refunds will be processed within 5–10 business days, and the amount will be credited to your original method of payment. If you have not received your refund within the stated timeframe, please contact your bank or payment provider first before reaching out to us again.
For hygiene and safety reasons, certain items such as personal care products, customized goods, or perishable items are non-returnable. Please carefully read the product descriptions before purchasing to ensure eligibility for return.
